The SpaceInstant Book should NOT be on for this property... if it is then that is an error with the Airbnb software... The guest booking the property is required to sign a rental contract & provide a copy of valid drivers license or passport either prior to or upon arrival. For this reason, the person who makes the reservation has to be the there at the time of check-in, unless the contract is signed and arrangements are made for someone else to check-in in advance.
Also, no refund will be given for mechanical, water-well or cistern, weather, Electric, appliances, cable, internet or similar issues or other circumstances. Owners will fix or resolve problems within a reasonable amount of time. Owners or owner's agent is not held responsible for any noise due to water work, road work, cable work, phone work, any utility work, or any other noise or vision pollution at our properties, other properties adjacent to owner properties, or other properties near owner properties
Guests are required to pickup after their pets. Pets are not permitted on any beds or furniture. Guests are responsible to wash their own dishes, silverware, pots and pans and run the dishwasher (if the property has one). Because of this all of these items will only be as clean as the last guests left them. There is no possible way for us to check every single thing in the kitchen between every guest. Imagine trying to check every single thing in your kitchen cabinets, while washing all linens, towels and comforters and cleaning the whole house all within 5 hours (the time between check-out and check-in). Linens may still be in the washer or dryer at check-in. We wash all linens, towels and comforters after each reservation and therefore all wash may not be done by the time you arrive for check-in. Also, while all linens, towels and comforters will be washed, we cannot guarantee perfection. We have high end washers and dryers at most properties, but even after being washed and dried it may still be possible to find hair on the linens (this is why pets are not permitted on beds or furniture). Properties are deep cleaned, but not for every reservation. If you look, you will be able to find things that are not perfect, but we cannot deep clean a property between every guests' stay (we only have 5 hours between check-in and check-out to clean the whole house and wash all linens). Interaction with GuestsWe'd ask that you really read this profile, preferably before you book... we believe it will help our guests better understand who we are and set proper expectations for your stay as well. We challenge you to find more honest listings on this site (or any site). We list the faults of our properties and have extremely detailed listings (and we ask that our guests would take a few minutes to read them). When you rent one of our properties, you get the whole house (not a shared or private room). Again, we never rent out shared spaces, you get the whole house, cabin, inn or cottage.
We are not a big company. In fact, we're not a company yet. We are just a husband and wife who are trying our best to create great places for people to vacation or staying while traveling through the area. We do have a couple of cleaners now and someone who helps with check-ins, but we are in the process of hiring a reservations person, a cleaning supervisor and someone to live on site in Virginia and do maintenance for the Virginia properties. When you stay at one of our properties, know that we (Katie & I) are not even at the point of drawing a salary yet and you will be partnering with us to restore these properties. We put every last cent right back into our properties and live much more modestly than anyone else we know. Because of this, please don't book one of our properties if you intend to cancel or if you cannot stay for some reason. We count on the money from the bookings to pay our bills and mortgages and we just cannot afford to offer refunds or alter reservations once they've been made. This is our livelihood and not extra spending money like it is for most Airbnb hosts.
We have four daughters and another baby on the way. Our oldest is 6, we have another who is 3, one who is 2 and our newest arrival, our 4th daughter is now one. We always wait to find out if we're having a boy or a girl. :) We came to Virginia from Texas for me (Steven) to finish my college degree and Katie was a middle school teacher until 2013. We fell into the vacation rental business accidentally when we bought the cabin next to our house to keep it from falling into disarray and had to figure out how to make the mortgage payment on it. So we started by renting out that first cabin in June of 2011 and we now both do this full time while raising our girls. This is far harder than anything either of us has ever done and we are now at 5+ years without a single day off. The term, "the innkeeper never sleeps" is how I would describe our lives (it is 2:43 am when I writing this). This is all we do every single day of the year. If you need something (even on Christmas or any other holiday) we (or our staff) is almost always available to help, but keep in mind that there are only two of us right now that respond to all emails and phone calls. We do have some cleaners and another employee who helps check-in guests though. And please be kind... we never get a day off (and we mean never) and the demands of what we do is nearly overwhelming. We'd also like to make sure that our guests know that Katie & I both run Fire/Rescue as volunteers in our "spare time" so there may be times when we are unavailable due to being on an emergency call. As soon as we are done with whatever emergency call we're on, we'll be happy to assist you though.
When you rent one of our properties, know that your money is going to toward future renovations and improvements. Also, if you plan on cancelling at some point before your stay, please think twice before booking one of our properties. We count on the rental income to pay or mortgages and all of the other bills associated with the properties, which are extensive. Our goal this year is to hire a full time business manager to help us out. :) Also, please note that Airbnb's messaging system does not always work... and even if it is working, there are just two of us... two... answering every message and inquiry and responding to guests. We're not always on the computer and some of our properties and the areas we travel through to get to them, are in areas where some of our cell phones don't work, so we are not always available due to technological reasons and even when we are available... there are just two of us right now...
Again, with that in mind, please know though that we're not a big company and we have no outside investors yet... Meaning, things are not going to be perfect (although we sincerely hope to get everything perfect in the future). We personally own every property that we rent out. Again our cabins, cottages and houses are not perfect, but they do have character, history & warmth. And we've listed them with lots of details and descriptions about what to expect. Our listings are accurate. Your staying with us helps us further the restore all of our properties to their original condition (with appropriate modern updates that are appropriate in keeping with the history of the property). We believe that we are far more honest than any of the competition when it comes to our properties' listings. You will find full descriptions of each property that list the good and the bad (again, our properties are not perfect, but that is only because we do not yet have the finances to make them perfect... they will all get there though as funds permit). Our properties are always improving though since we put every last dime back into the business to keep improving things. We say all of this, because quite a few of our past guests seem to have the impression that we're "loaded"!
If you are looking to stay someplace that is unique then you'll love it here. If you are looking for perfection or prone to finding things to complain about, then this may not be a good fit for you. Our cabins, cottages and houses are real cabins, cottages and older houses. In many cases our properties are historic and require a lot of thought about how to make improvements, while maintaining the historical characteristics. There are lots of improvements we would like to make if money wasn't an issue, but the character of most of our places is difficult to find elsewhere. Katie says I'll never be satisfied and keep wanting to make improvements to our rentals (and she is most likely correct). :) As I said above, none of our properties are perfect, but we believe our service is second to none (but please keep in mind that there are only two of us). All we really ask is of our guests is that you be kind and understand that we are only two people and we promise we're doing our best.
We believe in treating others as you want to be treated. And in most cases, if you cannot say anything nice, it is better to say nothing at all. Extend grace generously. That being said, we're not going to back down if we believe we are right and we'll call it as we see it. Again, we have all of our listings described in far more detail than any other Airbnb listings we've ever read. We will be super hospitable and respond to all requests that are "reasonable", but that doesn't mean that we will allow ourselves to be pushed around or taken advantage of though either. Our listings are honest and extremely detailed.
Also, we cannot fix problems that we do not know exist, so please let us know if there is something we can do to make your stay more enjoyable. And please do this before you check-out. Leaving comments in a review about something we could have fixed while you were staying is extremely frustrating and disappointing and will most likely result in us leaving a negative review in response. Be fair and give us the opportunity to fix whatever is wrong. But please make sure that you read the listing before complaining. We have cleaners who are available most days during normal business hours to assist you if something isn't right if we aren't available. Again, if there is something we can do something to make your stay more enjoyable.... please let us know. :) But we ask that you be polite in asking... making demands is not the way to go about it... be nice to us and we'll gladly be nice in return. It's sad that we even have to put all of this in here and it only a small portion of guests who have unreasonable expectations, but we felt the need to include this in our profile.
Managing our properties is far harder than anything either of us has ever done and we are now at 5+ years without a single day off. Neither of us had ever heard the term, "the innkeeper never sleeps" and now we live it everyday. This is all we do every single day of the year. If you need something (even on Christmas or any other holiday) we're always available to help, but keep in mind that there are only two of us right now. And please be kind... we never get a day off and the demands of what we do is nearly overwhelming. We'd also like to make sure that our guests know that we both run Fire/Rescue as volunteers in our "spare time" so there may be times when we are unavailable due to being on an emergency call. As soon as we are done with whatever emergency call we're on, we'll be happy to assist you though. Other Things to NoteAll pet fee(s), early check-in or late check-out, firewood or extra person fees are not refundable once paid. Checks are welcome but there is a $5 charge to use a check due to past problems we've had with accepting checks. Returned checks will be assessed a $50 returned check charge as well as any other applicable attorney fees or court costs required to collect the payment along with the original amount of the check that was returned.