Terms & conditions
Goodstays Queenstown Ltd & Goodstays Wanaka Ltd reserves the right to claim against a guests security bond should any damages be made to the property during their stay. ** See Guest Obligations below**.
The guest shall be responsible for the property during the guest's stay. This responsibility includes: taking reasonable care of the property; leaving the property at the end of the stay with all utensils, fixtures, fittings and equipment on, in or about the property in a clean and tidy condition. The guest must not remove anything from the property. The guest shall be liable for any breakages or damage caused to the property or any part thereof, or any chattels therein, that may occur during the guest's stay. All costs of repair and replacement thereof shall be payable upon receipt of damages.
GOODS & SERVICES TAX
All prices stated here are in New Zealand dollars (NZD). A 15% Goods and Services Tax (GST) is only applied to linen and additional requirements, such as portacot hire, highchair’s and rollaway bed hire.
SURCHARGE ON NZ PUBLIC HOLIDAYS
A minimum surcharge of $85 + GST is charged to bookings vacating on a New Zealand public holiday. Be aware of this when booking. A list of dates is located on our Questions & Answers page.
PAYMENT & CANCELLATION POLICY
• We accept payment via Visa or Mastercard only.
• Because unexpected events can impact your travel plans, we recommend that you protect your vacation investment by purchasing travel insurance.
• For bookings made more than 30 days in advance of your stay, we require a non-refundable 25% deposit at the time of booking. The balance is due 30 days prior to arrival.
• Cancellations that occur within 30 days of the arrival date will incur the total accommodation cost.
• For bookings made less than 30 days prior to arrival, full payment is required at the time of booking. Cancellations that occur within this period incur the total accommodation cost.
CANCELLATIONS & CHANGES BY GUEST
Deposits are non-refundable. Cancellations that occur within 30 days of the arrival date will incur the total accommodation cost. We will endeavour to facilitate any changes requested after the booking has been confirmed, but please be aware that changes will incur a minimum fee of $75 + GST in addition to any extra payments that become due. Any changes must involve taking the revised rental period within 30 days of the original booking and is subject to availability. No change can be made within 30 days of arrival. For this reason we highly recommend travel insurance.
CANCELLATIONS & CHANGES BY GOODSTAYS QUEENSTOWN., LTD
There are unforeseen occasions when a reserved property may become unavailable, due to unanticipated conditions. (For example, a holiday home owner may decide to withdraw their property for its sale, alterations/repairs, or personal use.) Being out of our control, we are unable to accept any liability for such an occurrence, financial or otherwise. In the event of any of these situations occurring, we reserve the right to cancel the booking on behalf of the owner. However, every effort will be made to find alternative comparable accommodation for the intended dates of stay or unused rental fees and charges will be refunded in full. No further compensation will be offered.
Please confirm at time of booking if bedding configuration requirements differ from those advertised (e.g. make up all beds as kings rather than king splits). Bedding configuration is always subject to availability - bedding configurations are not guaranteed, although Goodstays will make every effort to accommodate. Changes to standard bedding configuration made after final payment (i.e. within 30 days of arrival) incur a fee of $75 (incl GST) + linen costs. Any request to change the configuration upon arrival will result in a callout fee of $75 (incl GST) + linen costs.
Review all property amenities, specifications and unique characteristics, including environmental conditions, to verify that the home you have selected will be suitable prior to booking. Private homes may be constructed with unusual features, limited accessibility, or be sited amidst potentially dangerous conditions. Guests with mobility challenges or those traveling with children are specifically advised to view property floor plans (available online) and to discuss concerns or requirements with our reservation department as you will not be able to change homes upon arrival.
AGE OF GUESTS
The leading group member making a booking must be over 25 years of age. Additionally, all guests who are unaccompanied by a parent or guardian must also be over 25 years of age. No bookings made through a third party or family members will be considered upon prior approval.
Each holiday home rental has specific occupancy limits and rules of conduct, and these are strictly enforced. The number of adults and children to occupy the rental home must be stated at the time of booking and must not exceed the allowed number of guests. Property lines, privacy, and the quiet enjoyment of neighbours are to be respected at all times, with quiet hours observed between 9pm and 7am each night. Increased occupancy, vehicle traffic, excessive noise, or illegal activity, will result in a $1000 penalty fee, eviction, and the forfeiture of all prepaid rentals. This penalty fee will be charged either by way of your security bond, or, to the credit card used to pay for the accommodation.
You may check in any time after 2pm on the date of arrival. Unless otherwise arranged, a key will be left in a secure lockbox at your holiday home destination. Following check-in, notify us promptly if anything seems amiss at the holiday home. Please also ensure you review the arrival details provided through your vacation rental app: it contains important property details, operating instructions and emergency procedures. Please DO NOT operate spa pools, televisions, or electronic devices until you have reviewed the associated instructions. Improper operation may impair performance or reception and result in a chargeable service callout fee.
CHECK OUT, LATE CHECKOUTS
• Checkout is strictly 10am.
• A late checkout at 12 noon is permitted subject to availability. We advise the guest arranges the late checkout at time of booking. This incurs an NZD $80 + GST (15%) to cover additional housekeeping costs.
• Any checkouts later than 12 noon on day of departure incur an additional tariff up to the equivalent of one night’s accommodation.
• Lost keys may result in a minimum fee of $50 being charged to the credit card on file. You will be charged either by way of your security bond, or, to the credit card held on file for the accommodation.
A standard cleaning charge is built into your nightly accommodation rental. If you wish, more frequent cleaning may be scheduled for an additional charge. Excessively littered and/or dirty conditions at check-out will result in extended housekeeping hours at an additional cost of $45/hour + GST. Should it be necessary to clean carpets, remove stains, repaint, repair finishes, or replace furnishings, textiles, BBQ or homewares, OR remove excess rubbish, you will be charged for labour, materials, and merchandise, plus any vehicle and labour charges from Goodstays.
Excess cleaning costs will be charged either by way of security bond, or, to the credit card held on file for accommodation.
CONDITION OF PROPERTY
Guests agree to keep the premises reasonably clean and tidy at all times, and agree not to remove any chattels from the property. Goodstays Queenstown Ltd & Goodstays Wanaka Ltd. reserves the right to inspect the property at any time.
DAMAGE TO THE PROPERTY
Please report any damage or breakages to us immediately. Guests will be charged for any repair or replacement costs arising from damage caused to the property/chattels during their stay. Costs will be charged to the security bond, or, to the credit card held on file for the accommodation. All charges are subject to our discretion and this authority is valid until the holiday home is back to its original state at time of arrival.
USE OF THE PROPERTY
This property is a residential dwelling and is to be used strictly for residential purposes by the guest(s) and the number of occupants nominated at time of booking. The Property is not to be used for any other purpose, or by any greater number of occupants, without written authority from Goodstays Queenstown Ltd & Goodstays Wanaka Ltd. Increased occupancy, vehicle traffic, excessive noise, or illegal activity, will result in a $1000 penalty fee, eviction, and the forfeiture of all prepaid rentals. Penalty fee will be charged either by way of your security bond, or, if none tendered, to the credit card used to pay for your accommodation.
PARTIES & EVENTS
The use of the property for a function, a party, or any other like gathering is STRICTLY PROHIBITED. Use of the property for purposes other than a residential dwelling will result in eviction from the property, termination of the booking, forfeiture of all prepaid rentals and a penalty of $5,000 (incl. GST), deducted from the credit card provided upon booking or through legal proceedings.
Animals are not permitted on the property. If animals are found on the property, a $500 penalty fee will be charged, PLUS any extra cleaning fees, eviction, and the forfeiture of all prepaid rentals.
SMOKING IN THE PROPERTY
There is no smoking inside the property. Please remove any cigarette butts from outside the property; smoking on the premises of any holiday home is prohibited. If tobacco odour is noted on check out, a $1000 damage charge will apply in addition to any additional cleaning and fumigation costs. Damage and cleaning costs will be charged either by way of the security bond, or, if none tendered, to the credit card used to pay for the accommodation.
Any lost property retrieved will be mailed on to the contact address we have on file, and a minimum fee of $25 plus postage and packaging will be charged to the guest credit card.
Any telephone charges (excluding standard line rental) incurred will be charged to guests/card holder via their credit card. Costs will be charged either by way of the security bond, or, if none tendered, to the credit card used to pay for the accommodation.
In the event that guest(s) set off security alarms - or damages or misuses appliances or electronics – the guest will be responsible for callout fees. The callout fee will be charged either by way of the security bond, or, to the credit card used to pay for the accommodation.
Our office hours are 8.30am - 5pm, Monday to Friday. We will be closed on public holidays and contactable via an emergency telephone if there is a problem at the property.
No liability can be accepted by us where the contract is affected by 'force majeure'. In the context of these terms and conditions, 'force majeure' is any event that we could not, even with due care, foresee or avoid. These events include but are not limited to war, threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disaster, fire, acts of God, terrorist activity, nuclear disaster, adverse weather, government action, technical problems with transportation or other events outside our control.
We do not accept any responsibility or liability for acts of omission of third parties that may prevent or disrupt a guest’s booking. The information and descriptions supplied here are believed to be accurate and offered in good faith. Certain features or facilities may not be available from time to time due to circumstances beyond our control for which we accept no liability. In addition no liability can be accepted by us for any injury, loss or damage to the guest, any member of the guest’s party or any visitor to the rental property, arising out of or in connection with the use of the rental property.
The guest(s) agrees to be bound by these Terms and Conditions by paying the deposit, accommodation charges and security bond (as applicable), either directly through Goodstays Queenstown Ltd or Goodstays Wanaka Ltd., or through a booking agent. Guest authorises booking agents to release credit card details to Goodstays Queenstown Ltd or Goodstays Wanaka Ltd., in that event, and authorises Goodstays Queenstown Ltd & Goodstays Wanaka Ltd. to charge the guest credit card for additional cleaning, damage, emergency call outs and associated collection costs.